Privacy notice
This notice explains how Digital Innovators Ltd ("Digital Innovators", "we", "us") uses personal data when you visit this website, contact us or work with us. We are the controller of that data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Digital Innovators Ltd, a company registered in England and Wales (number 10501435). Registered office: c/o CWM, 1a High Street, Epsom, Surrey KT19 8DA. For any question about your data, email [email protected] or write to our registered office.
What we collect and why
| Data | Why we use it | Lawful basis |
|---|---|---|
| What you send us through the contact form or by email: name, email address, organisation, phone number (optional), your message and the topic you choose | To reply to your enquiry, arrange a call or workshop and prepare a proposal | Our legitimate interests in responding to enquiries, or steps you ask us to take before entering a contract |
| Business contact details of people at our clients, partners and suppliers | To deliver and manage our work, invoice and keep records | Performance of a contract; legal obligations (for example tax records); legitimate interests |
| Technical data when you visit the site: IP address, browser and device type, pages requested | To deliver the website securely and protect it and the contact form from abuse | Our legitimate interests in running a secure website |
| Aggregated visit statistics (pages viewed, referring sites, country) | To understand which content is useful | Our legitimate interests. We use privacy-friendly analytics that do not use cookies or identify you |
We do not sell personal data, use it for advertising or make decisions about you by automated means. We send you news or updates only if you ask us to, and you can stop them at any time.
Who we share it with
We use a small number of service providers who process data on our behalf under contract:
- Cloudflare: website hosting, security, spam protection for the contact form (Turnstile) and cookie-free analytics.
- Resend: delivers contact-form messages to our inbox.
- Our email provider: hosts our mailboxes.
Where an enquiry relates to work we deliver with our sister company Best Practice AI, we may share it with them so they can help. We may also share data with our professional advisers (such as accountants and lawyers), or where the law requires it.
International transfers
Some of our providers are based in, or have staff in, the United States. Where personal data leaves the UK we rely on UK adequacy regulations (including the UK–US data bridge, for certified companies) or the UK International Data Transfer Agreement or Addendum, which require your data to be protected to UK standards.
How long we keep it
- Enquiries that do not lead to work: up to two years after our last contact.
- Client, supplier and financial records: six years after the end of the financial year in which the work ended, as required for tax and legal purposes.
- Technical and security logs: for the short periods set by our hosting provider.
Your rights
You have the right to ask for a copy of your personal data, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on your consent you can withdraw it at any time. To exercise any of these rights, email [email protected]. We will reply within one month.
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office: ico.org.uk, telephone 0303 123 1113.
Cookies
We do not use advertising or tracking cookies. See our cookie notice.
Changes to this notice
We may update this notice from time to time. The date at the top shows when it last changed.